conditions

ANNAontwerp is not liable for all the attention of (un)known to you and your bag.

cancellation

ANNA can’t imagine it, but an order may, within 24 hours after the order is placed, without penalty be canceled. Send an e-mail to post@annontwerp.nl. If the amount has been transferred in the meantime, then the full amount will be refunded to you as soon as possible.

 

return

Should a product of ANNAontwerp unfortunately not meet your expectations, you can return the order within 7 days after receiving it. Always let this know in advance through post@annaontwerp.nl.

Pack the product neatly in the original packaging. ANNA invites you to a registered (insured) mailing, because it would be a shame if a handmade, unique bag was lost or damaged …

After return-receiving –and only if the product is undamaged– will the purchase price without delivery charge of 7 euro be refunded on your account as soon as possible (max within 14 days).

care for the product

ANNAontwerp crafted each bag with passion and care. ANNA assumes that you as the recipient with care for the bag as well: as a happy buyer and certainly in the case you want to return it. There is only one of each bag, so the bag you return, will soon shine on someone else shouder.

Take care of your bag properly. Spray the leather and suede once a month with a dirt and water repellent spray. Leather will age more beautiful and smoother with the years.

mistake?

Most bags are made from used leather and each leather piece is a unique natural product. Scars or other traces on the leather will always be there. However, accidentally something can really be broken. So always check your order after receipt and report a failure by writing to post@annaontwerp.nl, then we’ll look at what can be done.

privacy

Your personal information will never be made available to third parties. ANNAontwerp uses customer information only for the purpose of processing orders.

liability

ANNAontwerp can not be held liable for any color differences from screen display.

ANNAontwerp sends each bag by registered post and is not liable for loss, theft or damage during shipment.

intellectual property

The unique shape of the PickpocketProof bags of ANNAontwerp are copyrighted.

No part of this website may be used for other purposes without permission. If you want to show & tell how unique the bags are; that’s always a possibilty and let ANNA know!

www.ANNAontwerp.nl is an online shop of handmade products.

conditions @ October 2012